Frequently Asked Questions
Everything you need to know about your Yon-Ka skincare experience.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Are Yon-Ka products tested on animals?
No, Yon-Ka is committed to ethical beauty. We do not test any of our products or ingredients on animals, and we ensure our suppliers adhere to the same standards.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your products safe for sensitive skin?
Yes, many Yon-Ka products are specifically formulated for sensitive skin. We recommend checking the product descriptions for the 'Sensitive Skin' tag or consulting with our online skin experts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible financing options.
How should I store my skincare products?
To maintain the potency of our botanical ingredients, store your products in a cool, dry place away from direct sunlight and tightly close the caps after each use.